Refund & Cancellation Policy

1. No Refunds — All Sales Are Final

GoodStudy provides immediate access to digital educational content and services (video lectures, reels, quizzes, mock tests, mind maps, PDFs, and AI tutoring). Because this content is delivered digitally and consumed instantly, all payments are non-refundable. This includes subscription fees, introductory or trial charges, recurring AutoPay renewals, and AI credit purchases.

Once a transaction is completed, the amount paid is non-refundable except in the limited circumstances described in Section 2 below or where a refund is mandatorily required under applicable law. By purchasing a subscription, a trial, or AI credits, you acknowledge and agree that you are not entitled to a refund for change of mind, dissatisfaction with content, partial use, or non-use of the Platform.

2. Limited Exceptions

We will consider or provide a refund only in the following specific situations:

2.1 Duplicate or Erroneous Charges

If you were charged more than once for the same purchase, or charged due to a proven technical error on our part or our payment gateway's part, we will refund the duplicate or erroneous amount. You must report such a charge within 7 days of the transaction with proof (order/payment ID and bank statement) to hello@goodstudy.in.

2.2 Pricing or Display Errors

If you were charged at an incorrect price caused by a typographical mistake, pricing error, or technical glitch on the Platform, we may cancel the affected order and refund the amount charged, as described in our Terms and Conditions.

2.3 Permanent Discontinuation of the AI Tutor

If the AI tutor feature is permanently discontinued by us, any unused AI credits you have purchased will be refunded on a pro-rata basis. Temporary unavailability due to maintenance or technical issues does not entitle you to a refund.

2.4 Your Statutory Rights

Nothing in this Policy excludes, restricts, or limits any right or remedy available to you that cannot be waived under applicable Indian law, including the Consumer Protection Act, 2019. Where such law mandates a refund or remedy for a deficient service, that right continues to apply notwithstanding this Policy.

3. Subscription & AutoPay Cancellation

Cancellation is not the same as a refund. You can cancel at any time to stop future charges, but amounts already paid are non-refundable as set out in Section 1.

3.1 How to Cancel

Paid subscriptions are billed as recurring AutoPay through our payment partner Cashfree (UPI AutoPay, eNACH, or card mandate). You can cancel and stop all future automatic debits at any time, with no cancellation fee:

• Open the GoodStudy app
• Go to Profile → Payment Settings → Manage AutoPay (shown as "Manage Trial" during an active trial)
• Confirm the cancellation

You may also revoke the AutoPay mandate directly from your bank or UPI application, or email hello@goodstudy.in to request cancellation.

3.2 Access After Cancellation

When you cancel, your premium access continues until the end of the billing period you have already paid for, and it then stops. We do not provide prorated or partial refunds for the unused portion of a cancelled subscription.

3.3 Trial Cancellation

If you are on an introductory trial, cancelling before the trial period ends stops the trial from converting to a paid plan, so your mandate will not be debited the full plan price. If you do not cancel before the trial ends, the subscription converts to the full paid plan and that charge is non-refundable. The nominal trial amount itself is non-refundable once paid.

4. Non-Refundable Scenarios

Without limiting Section 1, refunds will not be provided where:

• You have changed your mind or no longer wish to use the Platform
• You are dissatisfied with the content, or believe content is insufficient for your exam or purpose
• You did not use, or only partially used, the subscription, trial, or AI credits
• AI credits have been consumed (consumed credits are never refundable)
• You failed to cancel before a renewal or before a trial converted to a paid plan
• You cannot access content due to device incompatibility, an unsupported/modified device, or poor internet connectivity
• Your account was suspended or terminated for a violation of our Terms and Conditions
• The purchase was made using fraudulent or unauthorised payment methods

5. Failed and Recurring Payments

If a scheduled AutoPay debit fails, the payment may be retried in line with the gateway and RBI e-mandate framework. If payment cannot be collected, your premium access may be suspended or downgraded until a successful payment is made. A failed or retried payment does not, by itself, create any refund entitlement.

6. Plan Changes

You may move to a different plan, subject to availability. A new or upgraded plan starts a fresh subscription and mandate at the price shown in the app at that time. We do not provide refunds or cash credits for the unused portion of a previous plan when you change plans.

7. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us first at hello@goodstudy.in so we can review it. Initiating a chargeback or payment dispute for a transaction that was validly authorised and delivered (for example, disputing a renewal you did not cancel in time) may result in suspension or termination of your account and forfeiture of access, without prejudice to our right to recover amounts owed.

8. Taxes (GST)

All prices are inclusive of applicable GST. Where a refund is provided under Section 2, it will be issued for the actual amount paid (inclusive of any GST charged), to your original payment method.

9. How to Request an Eligible Refund

For the limited cases described in Section 2, to request a refund:

• Email hello@goodstudy.in
• Include your registered mobile number, order/payment ID, and registered email address
• Describe the issue and attach supporting proof (e.g., bank statement showing a duplicate charge)

We will review your request and, where it qualifies under Section 2, process the approved refund to your original payment method within 5–7 business days of approval. Your bank or payment provider may take additional time to reflect the credit.

10. Governing Terms and Contact

This Policy forms part of, and must be read together with, our Terms and Conditions and Privacy Policy. In the event of any conflict regarding refunds or cancellations, this Refund & Cancellation Policy and the Terms and Conditions govern. This Policy is governed by the laws of India, and the courts of Jaipur, Rajasthan have exclusive jurisdiction.